Shipping policy

Free economy shipping

We provide free economy shipping within the United States. We do not currently sell products outside of the United States. Customers should ensure the mailing address provided to us at checkout can receive larger packages.

Our free shipping regards products mailed to customers when a new order is placed and the item(s) are first shipped to the mailing address provided to us.

Estimated Delivery Time is calculated as: 

Estimated Fulfillment Time + Estimated Shipping Time = Estimated Delivery Time

Estimated Fulfillment Time can range from 1-5 business days depending on the type of product purchased. For example, Made to order, Print on demand, and Customized products have longer fulfillment times compared to other products we sell. 

Estimated Shipping Time is based on the mailing address destination. It can range from 5-23 business days. The longer end of this range is primarily for Made to order and Print on Demand products.

Tracking Orders

Customers are notified of shipping updates via the email provided at checkout. Customers can create an account and sign into their Carl & Lyn account on our website to track their orders. Emails sent by Carl & Lyn may contain order tracking links that take customers to order tracking pages in partnership with Shop by Shopify.

Delivery Delays May Occur

Our manufacturing partners and we aim to meet our estimated delivery time with every order, delays can still happen. Common reasons include:

• Problems with print or embroidery files that cause your order to be held and add to the fulfillment time.
• Temporary product stock issues.
• Shipping delays, like missed delivery attempts, bad weather, or carrier disruptions.
  

If the Estimated Delivery Time has passed, we recommend waiting an additional 5 business days, as occasional delays can occur.

Still no package? Please tell us—Send us an email at info@carlandlyn.com or complete our Contact Us form on our website. 

Subject line: “I haven’t received my order yet” as the reason.

Our team will review it and get back to you as soon as possible.

Carl & Lyn is not responsible for delays caused by carriers or incorrect addresses provided at checkout.